The Ol’ Mate Coffee Privacy Policy forms part of the Terms and Conditions of Use.
Ol’ Mate Coffee respects the privacy of individuals. This policy sets out the way in which OL’ MATE COFFEE (the store(s)) (collectively we or us) collect, hold, use, disclose and protect your personal information (Personal Information).
By placing an order with any of the stores or providing us with your Personal Information, you agree to your Personal Information being collected, held, used and disclosed as set out in this policy.
What Personal Information Do We Collect
We collect Personal Information necessary for us to process your online order.
The Personal Information which we collect from you and hold includes the following
Your first and last name
Your mobile phone number
Your email
When you place an order with us online using the Ol’ Mate Coffee online ordering system, we collect additional Personal Information from you such as
your IP address as part of your order
your feedback
your previous order information
if you use a OL’ MATE COFFEE voucher we collect information about the voucher such as type of voucher, order details, date used.
How Do We Use Your Personal Information
We use your Personal Information for the purpose for which it was provided to us, other related purposes and as permitted or required by law. Such purposes include, but are not limited to, the following
Processing any orders you place with us
Providing you with an email confirmation of your order
Providing you with the assistance, products and/or services you have requested
used to verify your credit card payment
Join the OL’ MATE COFFEE mailing list
determining the number of visitors to our websites and conducting reviews of our websites
Sending you offers or information on products or services that we consider will be of interest to you as part of the OL’ MATE COFFEE mailing list
Keeping you informed about any changes to our websites as well as goods and/or services
Conducting market research (including focus groups, panels and surveys) so that we can better understand the needs of our customers and tailor our future products and services accordingly
Any other purposes identified at the time of collecting your Information
stored to help you remember and re-order from our menu in future
Requesting your feedback on our products and/or services
Responding to any complaints, inquiries and feedback
Un-subscribing your details from our databases.
Credit Card Details
OL’ MATE COFFEE does not store any credit card details for online orders.
Third Party disclosure of your Personal Information
Where appropriate, OL’ MATE COFFEE will share your Personal Information with the stores and with other third parties, to meet the purpose for which it was submitted to us
Our related entities and third parties who provide services to us or on our behalf (for example third parties processing your online payments, IT and cloud storage service providers and processors, third party suppliers providing our SMS service)
Entities which you have expressly allowed us to disclose your Personal Information to
Any entities that we are required or permitted by law to disclose your Information to
To a joint promoter or service provider for marketing and research purposes (only if your Personal Information is collected in connection with a joint promoter or service provider)
If you place an order via our website, mobile site or app, some of your Personal Information will be passed on to our credit card processor, Stripe Payments, who will receive your credit card details for such orders. Stripe Payments is a secure internet payment gateway that secures your credit card number during transmission
We may share your Personal Information with agents, affiliates or service providers who act for or on behalf of us in connection with our business, or for further processing, in accordance with the purpose(s) for which the Personal Information was originally collected
Any other third parties notified to you at the time of collecting your Personal Information or after the collection of your Personal Information.
Some of our related entities and third party service providers are located in countries outside of New Zealand. Your use of OL’ MATE COFFEE 's online ordering system means you acknowledge and agree to the disclosure of your Personal Information to any of OL’ MATE COFFEE 's third party service providers in respect of this system.
OL’ MATE COFFEE does not guarantee the protection of your Personal Information and does not accept any liability in relation to it once it has been obtained by any of our third party service providers in respect of OL’ MATE COFFEE 's online ordering system in so far as OL’ MATE COFFEE 's duties extend under the Privacy Act 1993.